Resolved

We have pushed a fix for the issue affecting player status check-ins for previous model devices. If you continue to experience issues, please reboot your device, then contact support@trudigital.com

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Investigating

We noticed this morning that player statuses are not updating correctly for some previous model devices (serials beginning in d07658xxxxx). We are investigating the issue and will update as soon as possible.

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Began at:

Affected components
  • Digital Sign Players
  • Web Application