Playlist asset issue

We've now resolved the incident. Thanks for your patience.

Missing files from file managers have been restored. We are still looking in to the possibility of recovering file names for certain affected customers. If you need assistance with your playlist, please contact support@trudigital.net.

We apologize for the disruption and thank you for your patience in advance. If any of your files, templates, or playlists were affected, please contact us at support@trudigital.com. We are here to help you rebuild any impacted content.

Q: Why did this happen? A: While undergoing routine maintenance this weekend, our team encountered a few issues that impacted our playlist data store.

Q: Why were you performing maintenance? A: It’s all a part of our continuous efforts to improve user experience.

Q: What playlists were impacted? A: Slideshows and Video based playlists through the minority of the playlists within our platform.

Q: Was this a system wide issue? A: No, this was not a system wide issue.

Q: I saw an unfamiliar image on my screen? A: During the planned maintenance event, early on 2/25, our engineering team was working through the patch and caused a few stock and/or default images to possibly appear in playlists.

Q: Was my data shared with other customers? A: No, your data was not shared with any other customers.

Q: Was my data lost? A: No, your data was not lost.

Q: Did you fix the problem? A: Yes, we’ve rolled out additional patches to rectify any and all playlists that we could revive.

Q: Are you doing anything to prevent this from happening in the future? A: Yes, of course! We’ve already started working on several new patches that will continue to reinforce this portion of our platform to minimize any future possibilities of this reoccurring.

We've confirmed there is a problem, we're working to resolve it.

We're receiving reports of assets missing from playlists and have our engineering team investigating.